Shipping policy
Last updated: October 9, 2026
Where we ship
We currently ship only to addresses in the United States. We cannot ship to PO boxes. Please enter a physical street address.
Shipping cost
Standard shipping is free on every US order.
Processing and delivery
Processing and delivery are separate:
- Processing: orders are usually processed within 2–5 business days. Processing may take longer during busy periods.
- Delivery: after processing, delivery to US addresses usually takes 10–15 business days.
Orders are fulfilled by our fulfillment partner. Processing and delivery times may vary based on product availability, carrier operations and circumstances outside our control. Delivery estimates are not guarantees.
Orders containing multiple items may be sent in separate packages and may arrive on different days.
Tracking
When tracking information becomes available, we will send it to the email address provided with your order. Tracking may take up to three business days after shipment to show its first update.
Delays
Carrier delays, customs processing, severe weather and other circumstances outside our reasonable control may affect delivery. If your tracking has not updated for an extended period, contact us with your order number so we can investigate.
If we cannot ship your order within the stated shipping timeframe, or within 30 days when no timeframe is stated, we will notify you and provide the option to consent to a delayed shipment or cancel for a full refund. Where required by law, we will automatically cancel and promptly refund an unshipped order if the necessary consent to a delay is not obtained.
Shipping addresses
Please review your shipping address carefully before submitting your order. If you discover an error, contact us immediately. We may be able to update the address before the order enters processing, but changes are not guaranteed after an order has been submitted for fulfillment or shipped.
We are not responsible for delivery problems caused by an incomplete or incorrect address supplied by the customer, except where applicable law requires otherwise.
Delivered but not received
If tracking says your package was delivered but you cannot find it, please check around the delivery location and contact the carrier or local postal service. We may ask for supporting information, such as the carrier’s response or a claim reference, where available, to help us resolve it.
Lost, damaged, incorrect or missing items
If your order is lost or arrives damaged, defective, incomplete, or incorrect, please see our Return and Refund Policy.
Contact
For questions about shipping or an existing order, contact support@knurlhouse.com. Please include your order number.