Refund policy

Last updated: October 9, 2026

Please review your order carefully before purchasing. Except where required by law, all sales are final, and we do not accept returns or exchanges for change of mind, personal preference, or an incorrectly selected size.

Damaged, defective, incorrect or missing items

If your order arrives damaged or defective, or you receive an incorrect item, size, color, or quantity, contact us at support@knurlhouse.com.

Please contact us within 14 days of delivery where possible, so we can investigate promptly. If you contact us after that, we will still review your claim. This time frame does not limit any rights you have under applicable law.

Please include:

Your order number
A description of the problem
Clear photographs or video showing the item and the problem
Photographs of the original packaging and shipping label when the wrong item, size, color, or quantity was received

We will review the information and, if the claim is approved, provide an appropriate remedy such as a replacement or refund. A physical return is generally not required. Do not mail a product to any address unless we first provide written instructions.

Damage limited to external packaging does not qualify when the product itself is undamaged and functions as described.

Sizing

Please check the size guide on the product page before ordering. If the size ordered was supplied correctly, we do not offer a return, exchange, or refund solely because it does not fit.

If we send a size different from the size shown on your order confirmation, contact us using the damaged, defective, or incorrect-item procedure above.

Missing or undelivered orders

If tracking has not updated for an extended period, contact us so we can investigate.

If tracking says the package was delivered but you cannot find it, please check around the delivery location and contact the carrier or local postal service. We may ask for supporting information, such as the carrier's response or a claim reference, where available, to help us resolve it.

Cancellations

Contact us as soon as possible if you need to cancel an order. We can cancel an order only before it enters processing or ships. Cancellation is not guaranteed after an order has been submitted for fulfillment.

If we cannot ship your order within the stated shipping timeframe, or within 30 days when no timeframe is stated, we will notify you and provide the option to consent to a delayed shipment or cancel for a full refund. Where required by law, we will automatically cancel and promptly refund an unshipped order if the necessary consent to a delay is not obtained. If we cannot fulfill your order, we will cancel it and issue a full refund.

Refunds

Approved refunds are issued promptly to the original payment method, and refunds required by law are issued within the time the law requires. We will notify you when the refund has been initiated. Your bank or card issuer may need additional time to post the funds to your account.