Terms of service

TERMS OF SERVICE

Last updated: [DATE]

OVERVIEW

Welcome to Knurlhouse! The terms “we,” “us” and “our” refer to Knurlhouse[, a trading name of LEGAL BUSINESS NAME]. Knurlhouse operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Knurlhouse is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 — OUR PRODUCTS

We have made every effort to provide an accurate representation of our products. However, colors and product appearance may differ from how they appear on your screen due to the type of device you use to access the store and your device settings and configuration. Product photos may include our fulfillment partner’s images.

Please check each product’s description and sizing information before ordering.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

Nothing in these Terms limits the remedies described in our Return and Refund Policy for damaged, defective, incorrect or missing items.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. Knurlhouse reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Knurlhouse confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as Knurlhouse may be unable to accommodate cancellation requests after an order is accepted.

If we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address and/or phone number provided at the time the order was made, and we will refund any amount charged for the part of the order we cancel.

Returns, refunds and cancellations are governed by our Return and Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 — PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, which are shown at checkout.

Prices posted in our online store may be different from prices offered in other stores operated by third parties. We may offer promotions that affect pricing and are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.

You represent and warrant that the payment information you provide is true, correct and complete; that you are authorized to use the payment method; that charges incurred by you will be honored by your payment provider; and that you will pay all applicable charges, shipping costs and taxes.

SECTION 5 — SHIPPING AND DELIVERY

We ship only to addresses in the United States. Shipping costs, processing times and delivery estimates are set out in our Shipping Policy.

Delivery dates are estimates. We are not responsible for delays outside our reasonable control, but we will address eligible orders that are lost, damaged, incorrect or undelivered in accordance with our Shipping Policy and Return and Refund Policy.

Unless applicable law requires otherwise, risk of loss passes to the customer upon confirmed delivery to the shipping address provided at checkout.

If tracking shows delivery but the package cannot be located, the customer must first contact the carrier or local postal service, and we may require written confirmation or a non-delivery certificate before approving a remedy.

SECTION 6 — INTELLECTUAL PROPERTY

Our Services, including trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection and arrangement thereof, are owned by Knurlhouse, its affiliates or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit material from the Services without our prior written consent.

Except as expressly provided herein, nothing in these Terms grants you a license or other rights under any patent, trademark, copyright or other intellectual property belonging to Knurlhouse, Shopify or any third party.

Knurlhouse’s names, logos, product and service names, designs and slogans are trademarks of Knurlhouse or its affiliates or licensors. You must not use them without prior written permission. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other marks appearing through the Services belong to their respective owners.

SECTION 7 — OPTIONAL TOOLS

You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor control.

Access to such tools is provided “as is” and “as available” without warranties, representations, conditions or endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.

Your use of optional tools is at your own risk and discretion. You should ensure that you understand and approve the terms under which the relevant third-party provider supplies them.

New features, tools and resources offered through the Services will also be considered part of the Services and subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain materials and links to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites.

If you leave the Services to access third-party materials or websites, you do so at your own risk.

We are not liable for harm or damages related to your access to third-party websites or your purchase or use of products, services, resources or content available through them. Please review the third party’s policies before engaging in any transaction. Questions or complaints regarding third-party products or services should be directed to the relevant third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Knurlhouse is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Knurlhouse.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Knurlhouse, including any injury, damage or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Knurlhouse.

SECTION 10 — PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify’s Privacy Policy.

By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to and shared with Shopify and other service providers, including providers located outside the country where you reside.

Please review our Privacy Policy for more information about how we, Shopify and our partners use personal information.

SECTION 11 — FEEDBACK

If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use.

You represent and warrant that you own or have the necessary rights to your Feedback, that you have disclosed any compensation or incentives associated with it, and that your Feedback complies with these Terms.

We are under no obligation to keep Feedback confidential, compensate you for Feedback or respond to Feedback.

We may monitor, edit or remove Feedback that we determine is unlawful, offensive, threatening, defamatory, obscene, objectionable or in violation of intellectual property rights or these Terms.

You agree that your Feedback will not violate any third-party rights or contain unlawful, abusive or obscene material, viruses or other malware. You may not use a false identity or mislead us or others about the origin of Feedback. You are responsible for the Feedback you submit and its accuracy.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Information available through the Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability.

We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if information is inaccurate, including after an order has been submitted. If we cancel an order for this reason, we will refund any amount charged for it.

SECTION 13 — PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not use the Services for unlawful or malicious purposes; violate laws or regulations; infringe intellectual property rights; harass, abuse, threaten, defame or intimidate another person; transmit false or misleading information; distribute spam or unsolicited promotional messages; impersonate another person or entity; or engage in conduct that restricts another person’s use of the Services or may harm Knurlhouse, Shopify or users of the Services.

You also agree not to upload viruses or malicious code; reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; collect or track the personal information of others; engage in phishing or similar activities; use automated means to bulk-scrape, copy or extract content or data; or bypass security, authorization, robot-exclusion or access-control measures.

We reserve the right to suspend, disable or terminate your account without notice if we determine that you have violated these Terms.

SECTION 14 — AI ASSISTANTS AND AUTOMATED ACCESS

You may use lawful AI assistants, shopping agents, accessibility tools and browser assistants to browse the Services, compare products and place orders on your behalf.

You are responsible for any order that you authorize a tool to place on your behalf and for information you authorize it to provide.

Whether you act yourself or through a tool, you may not use the Services for fraud; send automated traffic at an unreasonable rate; bulk-scrape or extract content or data; bypass security features, rate limits, CAPTCHAs or measures intended to distinguish people from automated tools; misrepresent your identity or on whose behalf a tool is acting; or otherwise interfere with the Services.

We may rate-limit, restrict or block automated access that we reasonably believe is abusive, violates these Terms or puts the Services, our customers or Shopify at risk.

SECTION 15 — TERMINATION

We may terminate this agreement or your access to the Services, or any part thereof, in our sole discretion at any time without notice. You will remain responsible for amounts due up to and including the date of termination.

The sections concerning intellectual property, feedback, termination, warranties, liability, indemnification, severability, the entire agreement, assignment, governing law, privacy and any provisions that by their nature should survive will continue to apply after termination.

SECTION 16 — DISCLAIMER OF WARRANTIES

Information presented through the Services is provided for general information purposes. We do not warrant its accuracy, completeness or usefulness. Any reliance you place on such information is at your own risk.

Except as expressly stated by Knurlhouse, including in our Return and Refund Policy, the Services and all products offered through the Services are provided “as is” and “as available” without representations, warranties or conditions of any kind, whether express or implied.

This includes implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.

Some jurisdictions limit or do not allow the disclaimer of implied or other warranties, so some of these disclaimers may not apply to you.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Knurlhouse and its partners, directors, officers, employees, affiliates, agents, contractors, service providers and licensors, and Shopify and its affiliates, will not be liable for injury, loss, claims or direct, indirect, incidental, punitive, special or consequential damages.

This includes lost profits, revenue, savings, data, replacement costs or similar damages arising from your use of the Services or products purchased through the Services, whether based in contract, tort, negligence, strict liability or another legal theory, even if advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability or a consumer right that cannot legally be excluded or limited.

SECTION 18 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless Knurlhouse, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from third-party losses, damages, liabilities or claims, including reasonable attorneys’ fees, arising from:

1. Your breach of these Terms or documents incorporated into them.

2. Your violation of any law or third-party right.

3. Your access to and use of the Services.

We will notify you of an indemnifiable claim. Failure to notify you promptly will not relieve you of your obligations unless the delay materially prejudices you.

We may control the defense and settlement of the claim at your expense, including the choice of counsel, but will not settle a claim that imposes non-monetary obligations on you without your consent, which may not be unreasonably withheld.

You agree to cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be severed from these Terms.

Such a determination will not affect the validity and enforceability of the remaining provisions.

SECTION 20 — WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms and any policies or operating rules posted through the Services constitute the entire agreement between you and us regarding your use of the Services. They replace prior or contemporaneous agreements, communications and proposals, whether oral or written.

Any ambiguities in the interpretation of these Terms will not be construed against the drafting party.

SECTION 21 — ASSIGNMENT

You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment without that consent will be null and void.

We may transfer, assign or delegate these Terms and our rights and obligations without your consent or prior notice.

SECTION 22 — GOVERNING LAW

These Terms and any separate agreements through which we provide Services shall be governed by and construed in accordance with the laws of the State of [GOVERNING-LAW STATE], without regard to its conflict-of-law principles.

You and Knurlhouse consent to venue and personal jurisdiction in the state and federal courts located in [GOVERNING-LAW STATE].

This section does not deprive you of the protection of mandatory consumer-protection laws in the state where you live.

SECTION 23 — HEADINGS

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 — CHANGES TO THESE TERMS

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting updates and changes to our website.

We will provide notice of material changes when required by applicable law. Changes will become effective on the date specified in the notice. Your continued use of the Services following a change constitutes acceptance of the revised Terms.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms should be sent to us at [SUPPORT EMAIL].

Our contact information is:

[TRADING NAME / LEGAL BUSINESS NAME]

[SUPPORT EMAIL]

[BUSINESS ADDRESS]

[BUSINESS PHONE NUMBER]